Third Party Payment Option
Since the CDR report is offering non-tangible irrevocable goods, we do not issue refunds after 24 hours of ordering or once the order is accomplished and the report is sent. As a customer, you are responsible for understanding this upon purchasing any report/product at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund for the following reasons:
i. If you paid twice.
ii. Non-delivery of the product: due unforeseen circumstances you do not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 24 hours from the order delivery timeline. Otherwise, the product will be considered received;
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of a file with your Microsoft office version or with some third-party software (plug-ins, add-ons etc.) other than those which are specified as compatible Microsoft Office latest version. We don’t guarantee that our files are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support promptly. Rest assure that we will find the best convenient solution for your inquery. Thank you for order your report.
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at [email protected] within the period of 2 hours after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
A refund is issued to you upon receipt of a Waiver of Copyright signed by you.